Dango Kids accepts refund requests only and we do not accept exchange requests.
If you wish to exchange your order, please make a return and place a new order.
2. Return Policy
- All returns at Dango Kids are always free of charge.
- Returns must be notified to us within 14 days from the date the merchandise was received.
- If we were not properly notified within 14 days, merchandise will only be granted back as points.
- Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed and any gifted items must be returned.
- Merchandise must have all tags, including any Dango Kids hang-tags, attached.
- All returned merchandises will be granted either as points (equivalent store credits), or a refund to the original payment method (i.e. credit card, Paypal).
- But please note that original shipping charges (flat rate of US$6) are non-refundable.
- All accessories, hats, socks, and footwear cannot be returned
Please inform your return case to our customer service account at firstname.lastname@example.org with the following information:
- Your address
- Name of the item and size
- Reason for return
- Verification that the item(s) are in proper condition for return
After we have received a notice of your return, we will be able to send you a shipping label via email.
If the shipping label that we send is not used within 30 days, customers will no longer be eligible for a refund/exchange.
- Once return merchandise packages are received, we will contact you with the results of processing and the refund options.
- Refunds will be processed within approximately 7 business days after we receive your return.
- Original shipping charges are non-refundable.
We believe in quality and will gladly accept any merchandise that was damaged, defective or incorrect upon receiving. We will also pay for the return-shipping fee. **All damaged, defective or incorrect orders must be notified to us within 3 business days of delivery date. Contact us as soon as possible at email@example.com, and we will resolve the issue(s).